If you log in to your account then go to see the list of your orders. This will give a status: Processing: This means that we're waiting to start picking your items, if it has not started yet, you can request a cancellation after 48hours. Sometimes processing is delayed due to manufacturers not...
We are very sorry that your order is late, this can sometimes happen due to manufacturer delays, logistic delays, or simply we're backed up in our warehouse with too many orders. If you would like to cancel your order you can make a claim here If you have an account with us, make RMA tickets&nbs...
We deliver with royal mail, so if you ordered you should have recieved a red notice card telling you what to do next. The items will be held by your local delivery office, where you can go to collect them the next working day at there stated working hours, or you can ask them to attempt a redeli...
Zadeel Reviews We are now operating at 100% :D - same day dispatch and straight from the UK. you won't need to wait months on end like wish or shein! Covid delays no more! We are back and operating at full capacity. We are back to operating normally, we had some delays in our early...
We had a large amount of orders come in and some very large orders too. We are working through them and all should be sent out this tuesday. Apologies. We are working to speed things up through an AI machine learning system but its not ready yet. Once that is ready we will be lightning fast and w...
Our Customer Care system is now LIVE! When you make an order, if you have any issues then log in to your account and head over to your account section You can then proceed to click to "My Tickets" where you can select the order and items you have a query about. You can select from the options ...
We understand that you want to be heard right away as a customer. That is important to us. This system is the fastest way to resolve your problem/complaint. As we have thousands of orders to deal with everyday, and as a massive discounter. We do not have the staff to answer thousands of queries,...
We were recently featured in The Sun newspaper after a video by a popular youtuber. It increased our visitors by 5000% percent and our orders went through the roof. Our pickers have been flat out so we're behind at the moment, but we are working to get through all the orders and get back to nor...